So, what is a bad ESN? Get the scoop from Kelly in this short video!
A cell phone can have a bad ESN/MEID/IMEI number for one of 3 reasons:
- The phone was reported lost or stolen in the past.
- The phone is still active on the owner's wireless carrier account.
- There is money owed on the wireless carrier account to which the ESN/MEID/IMEI is connected.
Only the owner of the wireless account to which the phone was connected can
clear an ESN/MEID/IMEI number.
What this means to you:
Before submitting a phone to MaxBack, please ensure:
- Your phone is completely disconnected from your wireless service account.
- You do not have an unpaid balance due on your account with your wireless provider.
- You have not reported the phone lost or stolen in the past.
- You remove any passcode or lock-code on your phone.
- You remove any personal data you wish to save.
If you are in doubt, call your wireless provider and ask if the phone you intend to send in
is cleared to be activated by another user.
MaxBack does not accept any cell phones with bad or
invalid ESN, MEID, or IMEI numbers.